VoIP E911 Emergency Service Form

Every customer signing up for phone service with Smartaira must complete the form below (E911 Form) in order to be installed with service.

To keep your same phone number, please complete the Letter of Agency Form as well.

Smartaira VoIP Services are Internet based, and 911/E911 services are different than traditional wireline 911 service, but still serve as a safe and reliable means of emergency dialing. Should the customer lose power or Internet access (regardless of cause), these services will be unavailable. In order for the customer to have backup access to 911 and/or emergency services, the customer must purchase a PSTN connection from the local exchange carrier, or similar provider.  Customer acknowledges and agrees to inform all employees, guests and other third persons who may be present at the physical location where you utilize the service of the important differences in and limitations of VoIP 911 as compared with traditional public telephone 911 services.

When you sign up for service, you must provide a valid address within the U.S. This address will be filed as your service address. If you dial 911, your service address will be forwarded to emergency response personnel so that they can locate you.  It is very important to keep your service address (physical address) up to date so that emergency personnel can be dispatched to the right location in the event of an emergency. IF THE PHYSICAL LOCATION OF YOUR VOIP PHONE(S) IS NOT ACCURATELY RECORED, EMERGENCY SERVICES WILL NOT BE ABLE TO LOCATE YOU IF YOU ARE UNABLE TO SPEAK YOUR ADDRESS OR ARE DISCONNECTED (EVEN IN AREAS WHERE E911 SERVICE IS AVAILABLE) DURING A 911 CALL AND/OR THE CALL MAY BE MISDIRECTED TO AN INCORRECT LOCAL EMERGENCY SERVICE PROVIDER. If your physical location cannot be determined by your service address on file, you will be routed to a national call center to confirm your location so that your call can be forwarded to the appropriate local authority. In case of an emergency call to 911, you should be prepared to provide your address and exact location inside the premises.

If you would like to keep your current number, please fill out the Letter of Agency Form here: